ONE-STOP-SHOP FOR FINANCIAL COMPLAINTS OPENS FOR BUSINESS
Thursday, 1 November 2018
Consumers and small business in the Groom electorate will be spared the expense and inconvenience associated with taking financial complaints to court, with the Coalition Government’s Australian Financial Complaints Authority (AFCA) open for business as of today, Thursday 1 November 2018.
“This new one-stop shop will deliver free, fast and binding service for all financial complaints, whether they relate to banks, credit providers, insurance companies or superannuation funds,” Federal Member for Groom John McVeigh said.
“Consumers and small businesses will benefit from increased access to redress as AFCA will have significantly higher monetary limits and compensation caps than were available under the Financial Ombudsman Service (FOS) and Credit and Investments Ombudsman (CIO).
“The kinds of disputes AFCA may hear include: whether financial advice was appropriate in the circumstances; questions about credit card fees; if an insurer is required to pay out under a policy; and disputes between small businesses and their credit providers.”
Download a PDF of the media release for more information.
Media contact: Clare Siddins 0427 200 674